What Our Clients Say
Real experiences from people we’ve helped design their future and live their way.
“I have been a client of Heard Financial since 2016. Nothing requested is too much trouble and is tended to quickly with considerable thought behind it. Their investment approach has helped avoid what may have become costly mistakes in the absence of Heard Financial’s advice. Our portfolios have greatly benefitted by the cumulative knowledge of Heard Financial and Investsense. I have no hesitation in recommending Heard Financial and would be pleased to talk further with anyone intent on possibly engaging with their service.”
- Ray K
"Our experience with Heard Financial has been excellent. The whole team is professional, helpful, personable and always prompt in responding to any enquiry. We came to Heard Financial with a wide range of financial matters to work through, including managing a share portfolio within a self-managed super fund, selling a business and premises, retirement planning, setting up pensions, managing inheritance and planning financial provision for our children. What has stood out most is that Heard Financial always brings the advice back to our original goals. It has never felt like a generic recommendation or the easiest option — it has always been about what is right for us and our future. We would highly recommend Heard Financial to others. The team has been helpful, professional, available for both big and small questions, empathetic to our challenges, and knowledgeable across many areas. They have also been honest when further specialist advice was needed, prompt in following up, and willing to liaise with the other professionals in our lives. We are more than grateful to have Heard Financial advising us through this phase of life."
- The Robbos
“When we met with Heard Financial, we had a lot of questions and worries. We were hearing many different opinions and didn’t fully understand the impact the divorce would have on our future. The team at Heard Financial met with us several times and took as long as needed to calmly explain everything. Every question was answered clearly and in a way we could understand. Nothing was filled with technical jargon, and they made sure we felt comfortable with each step before moving on. The advice we received was amazing because it used strategies that helped us move from feeling stressed about the future to feeling secure and confident about what lies ahead. The strategy of splitting home ownership in return for funds being invested was something we had never considered. It showed that Heard Financial was thinking creatively and strategically to achieve the best long-term outcome for both of us.”
- Mother and Son, undisclosed
“Heard Financial connected us with a very good accountant who assisted us with our immediate tax returns. They also explained the error we were making with our super contributions and how to remedy it. Heard Financial showed us that we were in a good position and, with their help, we now have every confidence that our retirement will be very comfortable.”
- Paul and Robyn H
“Heard Financial engaged with us on several occasions to thoroughly explain all the information. They were very clear in explaining the process and what we needed to do to pay for the care Mum was going to receive. The team helped us with all the forms and lodged them for us, which was a massive help, as the overall process can be very confusing. Overall, Heard Financial was a huge help to us, and their assistance took a lot of pressure off at a stressful time.”
- June D
“From the outset, Heard Financial took the time to meet with all members of our family and explain the entire aged care process. They also took extra time to answer all of our questions. Heard Financial took the work away from us by completing the paperwork, dealing directly with the home to work through the costs and calculations, and liaising with Centrelink to provide the forms they needed. The team was an amazing help, and we are so thankful for the time they took to explain everything and provide detailed calculations. This reassured us that Mum would be able to afford her room and still cover her costs for the rest of her life.”
- Client’s Daughter, undisclosed
“Navigating the aged care system is complicated, with many twists and turns along the way. When our parents entered aged care, we did not know where to begin. Heard Financial sat down with us on several occasions and calmly explained the aged care process, the costs involved, and how to structure Mum and Dad’s assets to achieve the best financial outcome for them. The team continued to work with us every step of the way and even liaised with the aged care facility on our behalf until everything was finalised. We are very thankful for the calm and supportive way Heard Financial helped remove the financial stress from an already stressful situation."
- Belinda C and Family
“Heard Financial was recommended to me by a trusted friend, and my experience has been seamless, positive and extremely accommodating from the very beginning. I was seeking advice to better understand my financial position, review my superannuation and determine a realistic timeframe for retirement from full-time work. The team took the time to listen to my questions and concerns, then did the detailed research and ‘homework’ needed to give me clear, practical advice. What stood out most was the welcoming team and the way every discussion felt professional, relaxed and genuinely personable. With Heard Financial’s guidance, I have now achieved my goal of retirement. I have already recommended Heard Financial to several friends, and I would happily continue to do so. They made a significant life decision feel clear, supported and achievable."
- Cate H
“Before working with Heard Financial, we had never dealt with a financial adviser before. The whole process was new to us, and we only had limited ideas about the best way to move forward. The team made everything easy to understand and helped us feel confident about the future we were planning together. We were unsure whether we had enough, how to make our finances work for us, and how to make it last. Heard Financial helped us put a clear plan in place, so our assets are working for us and our children are also taken care of. They also connected us with a lawyer to help us make the right decisions, which made the whole process far less stressful. What stood out most was the time Heard Financial took to understand us and our individual circumstances. The team used their knowledge to create a portfolio that made the most of our position, including tax considerations, and challenged us to think clearly about what we really needed. My early retirement and Richard’s retirement now feel attainable — and we are already enjoying the outcome. I would recommend Heard Financial because they are genuine, experienced and relatable. The team understands everyday life, family priorities and what people really want and need for their future. Heard Financial has given us confidence, security and peace of mind for the next stage of life."
- Richard G and Ann S
“Heard Financial and the support team were very helpful and knowledgeable. As this was my first time seeking financial advice, I felt completely comfortable throughout the process. I was looking for guidance around planning for my children’s future and making the best use of my savings. Heard Financial took the time to understand what mattered to me and provided advice that felt measured, relevant and reassuring. What stood out most were the friendly faces and the care taken to put me at ease when I was feeling cautious. The team made the experience feel approachable and supportive from the beginning. I would recommend Heard Financial to others because they are friendly, professional and willing to listen carefully to their clients’ needs.”
- Liz S
“My experience with Heard Financial has been incredible. Their expertise and guidance helped me make key investment decisions with confidence and clarity. I was looking for long-term growth and stability, but I wasn’t sure how to go about it. Heard Financial took the time to understand my needs and priorities, including my financial goals, risk appetite and investment history. From there, they provided expert insights and tailored growth options that suited my unique situation. What stood out most was their patience and promptness. The team explained complex concepts clearly, so I could make informed decisions with confidence. They were also proactive and responsive, making sure I received timely support and guidance throughout the process. I would wholeheartedly recommend Heard Financial to anyone seeking professional financial guidance. Their depth of knowledge, integrity and dedication to client satisfaction set them apart. Thank you, Heard Financial, for your invaluable support and guidance — I look forward to continuing to work with you.”
- Shishir S
“Working with Heard Financial has given me clarity and confidence at a time when I really needed it. Knowing I have a tailored plan in place that provides income, reduces tax and supports my long-term security has been incredibly reassuring. I feel supported and confident about the future.”
- Mother, undisclosed